Terms and Conditions

The Presentation of a signed quotation by both parties shall be contractually binding on both Akins Print And Laser and the customer under all of these terms and; conditions. 

1) Prices quoted are cash prices (C.O.D.). In accordance with the National Credit Act we may not provide credit as we are not a registered credit provider. WE DO NOT DO ACCOUNTS. 

A) All amounts Due are payable on presentation of invoice. 

B) The customer shall have no right to withhold payment for any reason whatsoever and agrees that no extension of payment will be given to the customer, unless agreed to in writing by Akins Print And Laser management. 

 C) Should there be any dispute at the time of delivery, such dispute must be written on both the company copy and client copy of the invoice and signed by both parties. Should the company copy and client copy not reflect any dispute, then it shall be deemed that all work was delivered in good order and condition. It is specifically agreed by the customer, that there will be no claim(s) against Akins Print And Laser in terms of the Consumer Protection Act or any other delictual or legal principle, once the ordered goods have been signed-off or accepted, by the customer, upon receipt, as been received in good order. 

2) Any quote under R5000.00 Is payable on order. ABSOLUTELY NO WORK WILL BE UNDERTAKEN UNTIL THE DEPOSIT HAS BEEN MADE and reflects in our accounts. Balance; such as installation fees, to be paid on collection/ delivery. Akins Print And Laser staff WILL NOT hand over the order until payment is received and are instructed to return with the goods if payment is not available when delivery takes place. Not withstanding anything to the contrary, should delivery nevertheless take place and payment not received, then all work will be deemed to belong to Akins Print and Laser until paid for in full and final settlement. No warranties shall be valid on any work not paid for in full. Subsequent deliveries will be charged for at AA rates. No deposits or monies paid will be refundable or transferable to another job-card or repeat work. 

 A) All and any deposits paid on any quotation are strictly non-refundable and should the order be cancelled for any reasons whatsoever, then all work and materials already used/undertaken/ordered will be for the customer’s account and immediately payable upon cancellation. 

 3) Acceptance of proof must be in writing, acceptance or indication on Whatsapp or email is to be considered accepted as ‘in writing’. 

 4) Akins Print And Laser will not be responsible for any errors or omissions which have not been corrected on the proof. Artwork supplied will be printed AS IS with all risk and responsibility to the client unless this is clearly stipulated to the contrary. It is specifically agreed that all artwork that has not been charged for on the invoice shall belong to Akins Print And Laser and shall remain the company’s property until paid for at the normal hourly rate for artwork. the onus is upon the client to provide the correct spelling, details and fonts. 

5) Akins Print And Laser cannot guarantee that 3rd party materials will always be a correct representation of the artwork, some effects are not always possible to produce on hard copy. Akins Print And Laser will not be held responsible or liable for correctly supplied materials, whether supplied by Akins Print And Laser or 3rd party suppliers, which were chosen by the client and later found to be unsuitable for whatever reason. 

 6) Rush and urgent work will be subject to a surcharge fee and whilst every effort will be made to deliver according to the deadline, we can only do our best and will not be responsible nor will the client be entitled to any form of discount for exceeding deadlines on rush or urgent work. 

7) Akins Print And Laser will not be responsible for any defects or suitability on materials supplied by the client. The onus is upon the client to ensure the condition of these materials as well as suitability and that they are free of defects before supplying them. 

8) Colors and effects often differ slightly in different processors, materials and manufacturer samples. As an example; the colors shown on electronic screens (ie phones and computers being RGB) may not reflect the colour of the print (CMYK). Whilst every effort is made to get as close to true color as possible, Akins Print And Laser cannot take responsibility for this and the client is advised to ask for sample colors prior to printing. 

9) Akins Print And Laser cannot be held responsible for any weather related damage to signage. Weather conditions may have an effect on installation dates and Akins Print And Laser cannot be held responsible, nor be penalized, in such unforeseen circumstances. Installation costs may vary according to terrain and other job requirements as well as other unforeseen variables and the customer agrees to the possibility of an amended installation cost under such circumstances. 

10) All and any form of transfer, such as flex and flock should never be ironed directly on the print and should be ironed from the back. Akins Print And Laser will not be held responsible for incorrect washing and ironing. 

11) Where the client has provided the item/s to be printed upon, clients are reminded that human error does happen from time to time and are advised not to purchase end of the line products as they are difficult and sometimes impossible to replace. Whilst Akins Print And Laser will take every care and will replace any item that is damaged by Akins Print And Laser during the process, we reserve the right to replace it with a readily available product. 

12) Akins Print And Laser can not be held liable, or in any way responsible, for any damage done to or by any product made, created or produced by themselves, after delivery of the aforesaid. Acceptance to and by the client shall constitute fulfillment of the agreement. 

13) UV lamination applied to outdoor signage, is only applicable by ourselves and when agreed to. 

14) Artwork is charged for at the rate of R175 per Hour with the first hour being included in any quotation on a no-charge basis. Akins Print And Laser reserves the right to charge the aforementioned amount for any artwork required or requested in excess of the hour allowed for in the quotation. All artwork remains the property of Akins Print And Laser unless requested and paid for by the customer. Changed to approved artwork prior to the printing, shall be charged @ R120 per change. 

15) The customer shall be liable for all legal costs including those on a client attorney basis. 

INFORMATION: 

 Many times we are asked why all printing companies ask for a deposit. While we can’t speak for everyone, the general reason is that the customer approaches a printing company with a concept requirement and grants the company a mandate to turn the concept into reality or as close thereto as agreed to by customer (approval of artwork being accepted as customer’s consensus). Often the client even instructs the company which materials they would like the end-result to be made from. In the past, before requesting deposits, many printing and signage companies ran huge losses by developing the concept idea and when they contacted the client, only for the client to turn around and decline the project based on costs, changed circumstances or other reasons. This meant that these costs and losses were carried by the company and often placed the company into dire financial positions. Printing and signage companies realized that the only way forward would be to get a client to commit and to carry at least a major portion of the development costs themselves. In this way companies can be more or less sure that the client will carry through with their obligations. Printing and signage companies often utilize the deposit in order to purchase materials required for turning your concept into a reality. A portion of the deposit may sometimes also go to other expenses such as labor, courier, etc. The final payment is generally the profit that a printing and signage company has built into the price and in some circumstances may even make up some of the costs of the project. The invoice amount which is expected to be paid on presentation of the invoice is not a final commitment by either party that everything may be a 100% correct. If this were the case, there would be no need for any warranties or guarantees. The printing and signage company would normally request the final payment once all parts of the project have been handed over to and are in the client’s possession, even though there may still be some application or final touch-ups to be completed. In the same way that you cannot leave any store with the goods before you have paid for them, you cannot expect your printer or signage company to hand over the goods without payment.